From 1 December 2014, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.
When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience.
What is the Friends and Family Test?
It's a way of gathering anonymous feedback about your recent experience and it will enable us to understand what we do well and what aspects of the care we offer could be improved. The responses you give are not linked to your name or your medical records in any way.
You can feedback after an appointment, a telephone consultation, a home visit or phoning/attending the practice for administrative things such as a repeat prescription or blood results.
How does it work?
After having any type of contact with the practice you will have the opportunity to answer the following question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
You will be invited to respond by choosing one of six options, ranging from "extremely likely" to "extremely unlikely".
To give more detailed and local feedback you will then be asked a follow up question chosen by the practice
Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice reception on your way out of the surgery.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
Who can give feedback?
Any patient registered with the practice can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.
What if I need more help to complete the questions?
Your carers, friends and relatives or our staff can help you but they must try not to answer for you.
How will my comments be used?
The staff at the practice will meet regularly to look at your anonymous feedback and to see what action can be taken. We will then share with all patients the feedback themes and anything we have done as a result of your comments.
Do I have to respond to the question/s?
No, participation is totally voluntary but if you do respond you will provide valuable information for us to ensure you have the best possible experience of care. We are keen to hear from you, whether your feedback is positive negative or indifferent.