Shefa Medical Practice

St. Peters Health Centre
Sparkenhoe Street
Leicester LE2 0TA

Tel: 0116 295 7835

Frequently Asked Questions

We hope you can find the information you need on this website.  We have also put together the Frequently Asked Questions section to assist visitors to our site.

Can I leave Messages?

Patients may leave non-urgent messages with the receptionist who will pass the information to the appropriate staff.

How can I access your Practice Charter?

You can either request it at reception or you can find it here: Practice Charter.

How can I find out my Results?

For results please ring reception between 4pm and 5.30pm any weekday except Thursday, and ask if your results have come through. Please understand that the receptionist is authorised to tell you only information recorded by the doctor regarding your results.

How can I notify the practice of a Change in Address or Phone Number?

It is important to notify us of any change of address or phone number. You can do this by completing the Change of Address Form then hand it into reception.

How does the practice deal with Sick Notes?

On the first day that you are ill and incapable of work you should inform your employer. If you are still incapable of work after the third day, you will need to obtain a self-certification form, available from your employer or DSS Office. If you think you may need to be off work for more than one week, please book a routine appointment at this time too, for about the day your self-certification will expire. If you recover and return to work, please telephone us as soon as you know this so we can offer your appointment to another patient. The GP will only offer you a NHS Med 3 Certificate (sick note) if he concludes that you are sufficiently disabled by your symptoms.

Sick notes will not be backdated unless you have seen or spoken to the doctor who has advised you at an earlier date that one will be issued.

It is a policy of this practice that a sick note will not be issued if there is written evidence that a hospital doctor has failed to issue you with an appropriate sick note at the time you were in hospital. Please note that it is the responsibility of your hospital Consultant to issue you with a sick note if he/she is responsible for making decisions about your care.

Click here for further information on the regulations regarding sick notes including regulations on private sick notes.

Follow this link to for more information. 

What is a medical exemption certificate?

Patients with certain medical conditions can get free NHS prescriptions if they hold a valid medical exemption certificate. Details of these conditions can be found at

To claim for medical exemption please ask at your pharmacy for an application form.

Follow this link for NHS Choices - help with prescriptions costs

What is Electronic Prescribing?

The Electronic Prescription Service (EPS) gives you the chance to change how your GP sends your prescription to the pharmacy you choose to get your medicines from. You will not have to visit the surgery to pick up your paper prescription. Instead, it will be sent electronically to the pharmacy you choose. You will be able to choose any pharmacy close to where you live or work, reducing waiting times for your repeat prescription. Please ask your pharmacist or collect an application form from the surgery.

What is regarded as an Emergency Appointment?

Emergency appointments are for genuinely urgent problems that cannot wait for a routine appointment. Click here to read the rules that apply to booking emergency appointments.


Shefa Medical Practice

St. Peters Health Centre
Sparkenhoe Street
Tel:  0116 295 7835



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