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Appointments

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All surgeries are by appointment only. You may book an appointment in the following ways:

  • By telephoning reception during open hours on: 0116 295 7835
  • In person
  • Online Services

Before booking an appointment with the doctor please consider whether the following options would be more appropriate:

  • Pharmacists – They are highly trained in the preparation and use of medicines and are generally happy to help you regarding medicines.
  • Opticians – For eye related problems
  • Dentists – For mouth and teeth related problems
  • Physiotherapists, Osteopaths or Chiropractors – For strains and sprains
  • Chiropodist – For foot related problems

To find services local to you use the NHS Choices find services search.

Routine doctor appointments

We should usually be able to offer routine appointments to see the doctor, nurse or health care assistant within three working days (this may not necessarily be the person of your choice.)

You do not have to inform the Receptionist of the reason for an appointment but it would be very much in your interests to do so.

The receptionist is not qualified to give medical advice but is able to guide you to make the best use of the services available. This may include booking with the appropriate person, arranging blood tests, planning travel vaccinations, recognising when something is urgent, and informing you of the doctors comments on the results of blood tests and other investigations.

Telephone appointments

We also offer telephone appointments to patient who need to speak to the GP/Nurse. Routine telephone consultations may be particularly useful if you are busy or work far away but need simple clinical advice or a follow-up with a doctor/nurse. Please inform the reception if you would rather have telephone appointment. Please note: GP/Nurse many ask you to come in to the surgery if they feel they need to see you in person to discuss any medical problems, to carry out examinations or discuss medications.

Emergency appointments

We should usually be able to offer emergency appointments within one working day. These appointments are for genuinely urgent problems that cannot wait for a routine appointment, and can only be booked with the doctor’s consent.

You must inform the Receptionist of an indication of the nature of the urgency so that she can inform the doctor or nurse, who will decide on the appropriate action to take.

The doctor or nurse may decide on a number of different actions depending on the situation, such as telephone advice, immediate ambulance, hospital Accident & Emergency, immediate appointment, home visit, or routine appointment.

You cannot expect to choose which doctor or nurse will see you for an emergency appointment, if you claim that you have a genuinely urgent problem. You must see whoever is available though we do try our best to accommodate your requests.

In an emergency appointment the Nurse Practitioner will refer you to the doctor if clinically necesssary.

You cannot expect to choose an appointment time to suit you, if you claim that you have a genuinely urgent problem. You must accept what appointment times are available.

Please make youself aware of the rules that apply to an emergency appointment by reading this document.

Cancellations

If your appointment is no longer required please let us know as soon as you possible so we can then offer your slot to another patient.

You will soon be able to cancel and book selected appointments on line/via the internet.

Home Visits

Please request an essential home visit between 9.00am and 10.30am. We follow national guidelines to assess the medical need for a home visit, which usually means bed-bound or terminally ill people. It is often better for you to be seen in the surgery where you will usually be seen more promptly, and the clinical team will be able to make a professional assessment of your clinical condition.

Private Appointments

Dr Docrat is available for some private work outside of NHS working hours.

Appointments can be made by telephoning the surgery during normal opening hours.

Please indicate clearly to the receptionist that your request is for Private Medical Care.

Private work includes HGV/Taxi medicals, Medical Examinations for insurance, employment and Appeals for Benefits etc.

Private Consultations as a General Medical Practitioner with qualifications in Ear Nose and Throat Medicine.

Out of Hours Information

If our practice is closed and you have a medical condition that cannot wait until the practice opens, then telephone our out of hours telephone number:

Out of hours telephone: Dial 111. NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. For more information click here. 

Alternatively, telephone the surgery on 0116 295 7835 and you will transferred through to the service.

Symptom Checker

Use this link to check your symptoms and get advice on what to do next. Alternatively, call 111 for non-urgent medical advice.

Leicester City Healthcare Hubs

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments. If you need an appointment and we do not have anything available, we may book an appointment for you at one of healthcare hubs instead, if an appointment is suitable for your particular medical problem.

Find out more about the healthcare hubs and other urgent care services by visiting https://leicesterleicestershireandrutland.icb.nhs.uk/your-health/find-the-right-service/urgent-care-services/

Home Visits

Please request an essential home visit between 9.00am and 10.30am. We follow national guidelines to assess the medical need for a home visit, which usually means bed-bound or terminally ill people.

It is often better for you to be seen in the surgery where you will usually be seen more promptly, and the clinical team will be able to make a professional assessment of your clinical condition.

Test Results

For results please ring reception between 4pm and 5.30pm any weekday except Thursday, and ask if your results have come through. Please understand that the receptionist is authorised to tell you only information recorded by the doctor regarding your results.